If you're running a Cisco-based IT infrastructure, you've probably heard of Cisco SMARTnet — but do you know what happens when it expires?
At ICTGOOD, we often meet clients whose devices are at risk simply because they missed the SMARTnet renewal window. In this article, we’ll break down what SMARTnet actually provides, why it's essential, and how we can help you renew it — fast and hassle-free.
What Is Cisco SMARTnet?
SMARTnet is more than just a warranty — it’s a full-service support program that protects your Cisco hardware investment. Here's why it's so important:
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Hardware Replacement (RMA): Faulty hardware? SMARTnet gets you a replacement quickly to avoid downtime.
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Firmware Updates: Keep your system secure and optimized with Cisco’s latest patches and upgrades.
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24/7 TAC Support: Get expert help anytime from Cisco’s world-renowned Technical Assistance Center.
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Program Support: Ongoing access to technical resources and documentation.
Why Timely Renewal Is Critical
Delaying your SMARTnet renewal can lead to problems. Once your contract expires, Cisco may flag your devices, making it harder (and more expensive) to rejoin the program later.
The image below shows an example of a device that has been flagged after expiration:
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To avoid any disruption in your support coverage, we recommend renewing before or immediately after expiration.
How ICTGOOD Makes Renewal Easy
We specialize in Cisco SMARTnet renewals, and we’ve made the process as smooth as possible. Just send us a few key details, and our team will send back a competitive quote in no time.
Information we need:
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SLA (Service Level)
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Serial Number or PAK
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Desired duration
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End user company name & address
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Contact details
