FAQS
For Purchase
Is your website and company reliable? Is my payment amount safe?
(1) Ictgood is a company that has been in the business of selling network equipment for 8 years. We have over 1000+ satisfied customers from over 100 countries worldwide.
(2) Your payment amount is safe. When you make a purchase on any of Ictgood platforms, we ensure that your privacy, including personal and bank card information, is not compromised.
Whether you purchase from the website or from the Alibaba store, your payment will be temporarily held in a payment institution, such as PayPal, a credit card institution or the Alibaba platform, and we will provide a bill number after shipment, and we will not receive your payment until after you have ensured receipt of the goods.
Does the price at checkout include tax? Do I need to pay additional tax?
The amount you pay at checkout does not include tax, and the general price is the EX price. You can refer to Taxs Customs Duties for details.
What kind of payment methods do you support?
We currently support Wire Transfer, PayPal, Credit Card, Alibaba
Should we pay the deposit for the items need special place order?
Need pay 20% down payment for the irregular product.Because Cisco not allow concel the order after Feb.28th,2013
What's your Payment term?
We always do 10% advaced 90% before shipping.For long time cooperation,our AM can apply creditaccording to our previous deal.
Order and support
Where do your products come from?
All of our products from Cisco Disti，Cisco partner, Cisco distribution directly.
If all goods can buy service from local cisco (like Euro or America state)?
All goods can buy service from local market, because we can offer goods are smartnet free (Clean serial number).
How can I contact customer support for assistance with purchase?
You can contact our customer support team via several methods:
- Phone: Call our support hotline during business hours. +86 182 1734 0100
- Email: Send an email to our support address, and we’ll get back to you as soon as possible. via support@ictgood.com
- Live Chat: Use the live chat feature on our website for real-time assistance.
- Whastapp: +86 18795881917
- Support Form: Fill out the support form on our website with details about your issue.
How to ship the goods?
Ictgood cooperation with FEDEX,UPS & DHL and air shippment. Orders can be tracked by express Tracking number. Air shipment will supply the B/L.
Do you offer DDP (Door to Door) shipping?
If you do not want to clear customs yourself, or do not have customs clearance qualifications, we can also provide you with DDP (door-to-door) delivery, and you only need to wait at the delivery address.