Warranty Policy
✅ Product Warranty Overview – Ictgood
All products purchased from Ictgood are 100% brand new, factory sealed, and covered by the official manufacturer's warranty. This ensures you receive genuine, high-quality equipment backed by full warranty support.
🛠 Warranty Service Options
If your device experiences a quality issue during the warranty period, you have two service options:
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Brand’s Official RMA
Apply for local RMA or repair service through the brand’s official support channels. -
ICTGOOD Support
Ship the faulty device back to ICTGOOD, and we’ll assist with the warranty process on your behalf.
🏷 Brand-Specific Warranty Terms
| Brand | Warranty Coverage |
|---|---|
| Cisco / Juniper / Meraki | 1 Year |
| HPE / Aruba |
Limited Lifetime Warranty • Coverage for up to 5 years from end-of-sale • Hardware replacement (NBD) • FOS software updates included • No on-site support |
| DELL | 3 Years Official Warranty |
| Fortinet | 1 Year |
📞 Contact Us
For warranty assistance or questions, feel free to reach out:
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Email: chalice@ictgood.com
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WhatsApp: +86 187 9588 1917